Another Chance Treatment Center (“ACTC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website, mobile application, intake forms, and related services.
When you create an account with us, we may collect:
Username
Email address
Password or authentication credentials
When you complete intake forms, request services, or contact us, we may collect:
Full name
Phone number
Mailing address
Date of birth
Emergency contact information
Insurance information
Employment information
Medical and mental health information
Treatment history
Medication information
Any other information you voluntarily provide
When you use our website or app, we may automatically collect:
IP address
Browser type
Device information
Operating system
Usage activity
Pages visited
Date and time of access
Our website and app may use Google Maps Platform services. Google Maps may collect location and usage data in accordance with Google’s Privacy Policy. By using map-related features, you consent to the collection and processing of information by Google.
You can review Google’s Privacy Policy here:
https://policies.google.com/privacy
We may use your information to:
Provide mental health and treatment services
Process intake requests
Communicate with you
Schedule appointments
Provide customer support
Improve our website, app, and services
Maintain account security
Comply with legal obligations
Verify insurance eligibility
Respond to emergencies when permitted by law
Certain information you provide may be considered Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).
We take reasonable administrative, technical, and physical safeguards to protect your health information from unauthorized access, disclosure, or misuse.
Health information may be shared only:
For treatment purposes
For payment or insurance processing
For healthcare operations
When required by law
With your authorization or consent
Our website and app may use Google Maps Platform APIs and services to provide location-based functionality and improve user experience.
Google may collect certain information including:
IP address
Device information
Location data
Usage analytics
Use of Google Maps Platform is subject to:
Google Privacy Policy
Google Maps Platform Terms of Service
We do not sell your personal information.
We may share information with:
Healthcare providers involved in your care
Insurance companies
Service providers assisting our operations
Government or legal authorities when required by law
Emergency contacts when necessary for safety purposes
All third-party providers are expected to maintain appropriate privacy and security protections.
We implement reasonable safeguards designed to protect your information, including:
Secure servers
Access controls
Encryption where appropriate
Administrative security procedures
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website may use cookies and similar technologies to:
Improve functionality
Analyze website traffic
Remember user preferences
Enhance user experience
You may disable cookies through your browser settings, though some features may not function properly.
Depending on applicable law, you may have the right to:
Access your information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Request restrictions on certain uses of your information
To exercise these rights, contact us using the information below.
Our services are not directed toward children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent where required by law.
Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or our privacy practices, contact:
Address: Another Chance Treatment Center 2739 Corporation Pkwy Burlington, NC 27215, USA
Phone: (336) 395-8689
Email: anotherchance357@gmail.com
contact@anotherchancetreatmentcenter.net
By using our website, app, or services, you consent to the collection and use of information as described in this Privacy Policy.